Equipment which has been contaminated with, or exposed to, body fluids, toxic chemicals or any other substance hazardous to health must be decontaminated before it is returned to Watson-Marlow or its distributor.
In compliance with the UK Health and Safety at Work Act and the Control of Substances Hazardous to Health Regulations, you are required to complete a decontamination certificate declaring the substances which have been in contact with product(s) and the cleaning procedure used, together with a statement that the equipment has been decontaminated before it is returned to Watson-Marlow or its distributor.
Please ensure that you fax this form to Watson-Marlow at +44 1326 370278 and receive an RGA (Returned Goods Authorisation) before you despatch the product(s). A copy of this form must also be attached to the outside of the packaging containing the product(s).
Please complete a separate decontamination certificate for each product. If you have further queries then please contact us for further assistance
Download decontamination declaration
WEEE Dismantling and Disposal Guide
Flexicon products for preventative maintenence, testing or repair/return of goods
Please follow the instructions in this decontamination form and send it to us. Subsequently, our service department will send you a "Return Goods Authorization / Return Materials Authorization", which must be attached onto the outside of the packaging.
Download Flexicon Decontamination Declaration
Shipment of sample vials/bottles/stoppers/inserters/caps to Flexicon
To comply with a promised delivery date for customized filling and capping equipment or in order for us to complete a detailed quotation, please download and complete the Sample Shipping Note form, and mail it to email@example.com and enclose in the shipment of samples.
Download Sample Shipping Note