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Our aftersales department combines three areas of customer support: Repair, Technical support and Service. Our friendly, helpful and skilled aftersales specialists can help solve any pump or installation problems that may arise. Our goal is to provide customers with the most efficient service and the most practical help possible.
We are making progress. Since 2004 we have:
- Cut warranty repair turnaround times to two days
- Handled more than 1,200 support calls
- Set up 14 service centres for 323 and 520 series drives
- Increased our use of technical drawings in customer communications
We keep detailed records of our performance and customers' feedback. We constantly review and update our methods so that we can take care of Watson-Marlow's most valued asset: our customers.
Chris Dunstan, left, and Clifford Drake, two of the eight-strong Watson-Marlow aftersales team
Contact us on:
UK freephone: 0800 0180149
Telephone: +44 (0) 1326 370364
Fax: +44 (0) 1326 370278 To return products for repair, please email: Teresa Jenkin
Email our technical support engineers for spares or technical advice.
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